Our Lab was injured during his stay in June 2016. Once we got to the bottom of the cause of the injury, the owners took full responsibility and credited our account for our full bill (for 2 dogs) and paid for our dog's veterinary care. We … read more
Janelle, I know we have spoken at length but I try to respond to all reviews as well. As you know, we are all animal lovers here and while it is very rare, if a dog is ever injured in our care, it is not taken lightly but has an impact on all who work here. We strive to learn from every situation, regardless of how large or how small. In the end, as you experienced, we stand behind the promise we make to our clients, which is to provide a safe and wonderful experience for the pets who are entrusted to us. We are so happy that you continue to trust us to take care of Bosco and Jessie.